Applies to:
RedNet PCIe, RedNet PCIeR, RedNet PCIeNX and Red interfaces
macOS Versions 14 Sonoma, 13 Ventura, 12 Monterey, 11 Big Sur, 10.15 Catalina, 10.14 Mojave, 10.13 High Sierra
If you're using an Apple Silicon (M1, M2, and M3)-based system, please see the following article before proceeding with the steps below: Installing the Red Thunderbolt and RedNet PCIeNX drivers on Apple silicon (M1, M2, and M3) systems.
Starting in macOS High Sierra 10.13, Apple introduced a system that prevents driver software from third-party developers from running by default.
As a result, the first time a driver from a third-party developer is installed, it must be manually 'allowed' to run. All other driver software by that developer will then be allowed to run automatically.
You may see the above error messages after installing RedNet Control or the Focusrite Thunderbolt driver.
If you do nothing, your Red or RedNet device will not work correctly.
On macOS versions from High Sierra 10.13 to Ventura 12, Go to Apple > System Preferences > Security & Privacy. Under the General tab, click the Allow button in the lower right corner.
On macOS versions from Ventura 13 onwards, the Allow button can be found in Apple > System Settings > Privacy & Security under Security by clicking on Details….
After clicking the Allow button, you'll be presented with a list of software/drivers that have been blocked. Tick the checkbox next to anything with Focusrite or Audinate in the name, then click OK and select the option to restart the computer.
NOTE: newly installed software and drivers will only appear in the list for 30 minutes. If the driver does not appear when clicking Allow or the Allow button is unavailable, reinstall RedNet Control (there's no need to uninstall it first) and restart the computer. Immediately after your computer has rebooted, go to Apple > System Preferences > Security & Privacy/Privacy & Security, and the option to “Allow” the driver software to load should reappear.
Further Issues
If you are still unable to get the Allow prompt to appear, please try creating a new Administrator account and then follow the procedures outlined above. The driver should then be allowed for all user accounts on the computer.
If you encounter any problems, please contact Technical Support