Live chat is available between 07:30 am and 1:00 am GMT Monday to Thursday (11:30 pm to 6:00 pm Pacific time) and 1:00 pm to 1:00 am GMT on Fridays GMT (5:00 am to 6:00 pm Pacific time).
To chat with an agent, click the 'Support' widget on any Help Centre page. This will appear as shown in the image below:
When you click the widget, you will be able to search for an answer to your enquiry:
If you do not find an answer to your enquiry, when an agent is available, you will see a 'Live Chat' button appear in the support widget as shown below. Use this to chat with an agent: