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  2. Troubleshooting

Troubleshooting

iOS

  • Focusrite iOS Control || Basic setup
  • Focusrite iOS Control || My Red 4Pre/8Pre/8Line/16Line isn't appearing in the app!

Hardware

  • My phantom power settings aren't being retained after rebooting my device
  • My ISA unit isn't responding when I press some of the buttons
  • The limiter on my ISA 220 does not seem to be working. How can I check?
  • ISA 430 MKII/ISA 828 units running hot
  • The 'lock' LED does not light when syncing my ISA to 256X "Super Clock" from Pro Tools

Windows

  • RedNet Control is displaying "Device Not Detected"
  • Red Range - Windows Troubleshooting Guide
  • I can't see metering in RedNet Control

Mac

  • My RedNet PCIe Card/PCIeR Card/Red Range interface isn't appearing as an input or output device on my Mac
  • How to uninstall the Focusrite thunderbolt driver on Mac
  • I cannot get audio signal into my software since upgrading to macOS 10.14 (Mojave) on my Mac
  • I see the message "My device has no input or output controls" in System Preferences under Sound
  • RedNet Control is displaying "Device Not Detected"
  • RedNet 5/HD32R default to Expansion Mode when connected to Pro Tools HD/HDX hardware
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